Privacy

We respect your privacy

The Healthy Kids Association respects your right to privacy and this policy sets out how we collect and treat your personal information. ‘Personal information’ is information we hold which is identifiable as being about you.

What personal information we collect

We may collect the following types of personal information from you:

  • name
  • address
  • phone number
  • fax number
  • email address
  • information about the goods or services you have ordered
  • information from enquiries you have made
  • communications between us
  • credit card information

Online payments

All online payments are made using the secure payment system provided by eWay.

How we collect your personal information

We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, on becoming a member of the association and when we provide our services to you.

Surveys and competitions

From time to time our site requests information from users via surveys or competitions. Participation in these surveys or competitions is completely voluntary and the user therefore has a choice whether or not to disclose any information requested. Information requested may include contact information (such as name and delivery address) and demographic information (such as postcode and age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the functionality of the site.

Use of your personal information

We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in. We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.

Disclosure of your personal information overseas

We are not likely to disclose your personal information to recipients in any overseas country.

Security of your personal information

We take reasonable steps to protect your personal information. However, we are not liable for any unauthorised access to this information.

Access to your personal information

You can access and update your personal information by contacting us or calling 02 9876 1300. We may charge a reasonable administration fee for this access.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to the CEO, Suite 1.04, 16 Cambridge Street, Epping NSW 2121. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes

Please be aware that we may change this privacy policy in the future. Revised versions will be uploaded onto our website, so please check back from time to time.

Website

When you visit our website:

When you visit our website we may collect certain information such as browser type, operating system and website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies:

As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

Third party sites:

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

Security:

This website takes every reasonable precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected using firewalls and other security technology. If you have any questions about the security at our website, you can email us.

Log files:

We use IP addresses to analyse trends, administer the site, track movement and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Updated April 2014